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Image by Clarita David Rendall’s excellent Freak Factory site has a sub-title that reads “Embracing uniqueness by flaunting weakness”. Flaunting is what Rendall and his writing are all about. Instead of trying to balance, compensate, improve, or fix our weaknesses, his thesis is that by celebrating what we suck at, we are also . . . → Read More: David Rendall’s Freak Factory Image by Clarita If your business disappeared tomorrow, would anybody miss you? No one wants to close their doors. But let’s imagine the unthinkable: how would your customers respond if you had to close up shop? I can think of two scenarios… Scenario one: you disappear and no one notices… That would . . . → Read More: What if your Business Disappeared Tomorrow? Image by Clarita [originally published January 2009) Music has always been an important part of my life. My first degree was in music (BMus UBC ’82). I have long been aware of the deep difference between music and the visual arts: live performances of music vanish the moment they are created, but when . . . → Read More: 2009 Overture… Great Performances Image by Clarita [Originally published December 2008] Do you want to reward your customers? Then commit to them that your employees truly love what they do, and that your employees will treat them with respect and intelligence. Commit that your employees will treat them like they really matter (Because they Do!). What is . . . → Read More: Where Customer Appreciation REALLY Starts! |
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