Each week I bring together and summarize a few articles that add value to our work of becoming better communicators.
Facebook has made a number of changes to Pages. If you use Pages for your business, this article is worth checking out. Two that stood out for me are the live insights (including number of times your post was seen) for administrators, and the ability to change your Page name if you have fewer than 100 fans.
Is it OK to apologize via Twitter? This article presents some good current thinking. Two reflections stand out for me: Gen Y and younger are normalizing emotional communication via social media; and what the sender thinks doesn’t matter, it is the recipient who gets to determine ‘acceptability’.
Less than 1/4 of employees are fully engaged. What about the other 75%? Surprise: it’s a failure of management! This excellent article details 14 management behaviours that impact employee engagement. #3: don’t send mixed messages. If you don’t walk your talk, you’ll walk alone.
Productive, momentum-building communication is the heart of what I do. But can we overload on ‘communication’? Yes. This article provides 10 things to look at in controlling ‘communication overload’. One message comes through loud and clear: we use too many channels just because we can.
At what point does being highly successful shut down real communication? Far too soon. Acting as an artistic discipline is not about faking it any more than great sales is about making people buy stuff they don’t need. Great acting always gets to the truth of something. Increasingly I am feeling like it is not power that corrupts, it is the ignorance created by expulsion of any voice other than those in our heads. A new thought? Nope. The story of the Emperor without any clothes is a lot older than I am.
Listen, learn, respond, and share. Social media is not a sales tool. Are we clear on that yet? It is painful watching an old paradigm die so slowly and painfully. Watching people try to straightjacket social media communication into the Mad Men restrictions of shouting, jingles, and slogans is sad. The new day will dawn when we realize that good communication is 80% listening and 20% speaking.